Chef Dot's Bento Boxes FAQ

General FAQ

What are Bento Box Lunches?

Bento Boxes are cute lunch boxes that stand out thanks to their numerous compartments which are sized for all types of healthy foods.

How does the whole bento box system work?

We prepare fresh, wholesome and tasty lunch boxes for children and deliver these to schools daily. For every lunch box you buy from us, we give back 10% to the school your child attends for fundraising. Every month the menu changes to keep the food interesting and fun for your kids, for a whole month every Monday will be the same and every Tuesday etc. will be the same.

How does the whole order system work?

It’s really easy, you order online, and we’ll take care of the rest! 
We ask for a R120 subscription fee when you join the Bento club.

You choose your lunchbox preferences online, and select the school you want to get it delivered to (limited delivery points for the launch period) and make payment via EFT or our secure payment option.

Once we receive your order, we will freshly prepare your child’s lunch box early every morning during the subscription term. We deliver it to your child’s school every morning in time for their morning snack.Your little one enjoys really nutritious and yummy food.
For every lunch you buy from us, we give back 10% to the school your child attends for fundraising.

Where are the meals prepared?

We prepare our meals from our professional chemical-free kitchen space in Noordhoek, Cape Town.

How are the lunches packed?

Your child will receive their food in their own bento box delivered at school each morning, sterilized and collected at the end of the day for reuse. The food system is crafted by a Nutritional Therapist and qualified chef. Each lunch box will be balanced and healthy.

Delivery FAQ

What schools do we deliver too?

We currently only deliver to Little Stars Montessori in Sun Valley,  Cape Town.
If your school is not on this list and you’d like to receive these awesome bento boxes for your child at their school, please pop us a line, and we’ll happily explore the options!

What time will the bento boxes be delivered to the schools each morning?

The bento boxes will be delivered to school between 7.30 and 8am, in time for the morning and collected between 3 and 3.30 pm.

How do you ensure the bento box is delivered to my child?

We carefully label our lunchboxes with the child’s class and name on it and, depending on the school/class, store it in their lockers or another designated place where they can find it.

How do I place an order?

Simply go to https://dothealth.co.za/index.php/product-category/bento-boxes/ and select the offer that is applicable to you.

If you are a first-time customer at one of our participating schools. Our subscription fee runs monthly and payment is requested in advance. If payment is not received at the end of the month for the new upcoming month the subscription automatically ends.

You can pause your membership if your child is sick/ off for a period of 2 weeks. We do not deliver during school holidays so no subscription fee is paid during those times.

Can I order for only a few days each week?

Yes, if you are a returning customer and sign up for a tri weekly subscription option whereby you choose to receive a lunch box 3 days per week.

What is the minimum time for my subscription?

At the moment we offer a monthly subscription order plan. After the first month of ordering your subscription will automatically end if you do not re- order.

What if I want to order for more than one child?

At the moment it works as follows:

If you would like to add the same product for another child at the same school or a different school, please use the quantity tab indicated before adding the product to your cart.

If you would like to add a different product for another child at the same school or a different school, please add a new product to your cart.If you would like to add a product for a child in a school that is not listed, please email us at [email protected].

What do I do if my child is sick / off school?

Please let us know as far in advance as you can so we can pause your membership for a maximum of 2 weeks.

Which days will the lunches be delivered for the triweekly option?

Mondays, Wednesday and Fridays

Menu FAQ

What age group do you cater for?

Our bento boxes are suitable for children aged 2-10.

Do you cater for children with allergies or special dietary requirements?

We work with a standardised menu with four options; a fully vegetarian option and an omnivore option, a vegan and gluten / wheat free option. We can customize bento boxes to your child’s specific needs if required at an additional cost.

Please contact us if you have any specific requests, so that we can customize each menu to your child’s specific dietary needs.

What product options are available?

Every bento box contains two portions of fresh fruit/ veg, a protein, a fat, a complex carbohydrate, yoghurt and a healthy treat. The fruit, fat and healthy treat options are vegetarian and identical across all our lunch boxes. Only the main lunch meal is different across the two product options that we offer;

Our Vegetarian bento box contains a vegetarian main lunch meal every day of the week. Our Normal bento box contains a mix of non-vegetarian lunch meals (chicken/meat protein) – and vegetarian lunch meals– on different days of each week. There is also a strict Vegan option to choose from. Most meals are gluten and wheat free, however there is a option to select if your child is strictly gluten free/ wheat free.

With our subscription offerings, you can choose to receive a lunch box for 3 days or 5 days per week.

What happens if my child doesn't eat the food at school?

You can send an empty lunch box to school and the leftover food will be packed in there and sent home at the end of the day.

What is the shelf life of the Bento boxes?

We recommend eating the foods as soon as possible to retain the nutrients and vibrancy of the food that is prepared that day.

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